Customer Service Consultant
3.
3 Thomaston, CT Thomaston, CT Full-time Full-time $19.
50 - $28.
00 an hour $19.
50 - $28.
00 an hour POSITION:
As an employee of the Contact Center you will:
Answer & greet all incoming bank calls in a professional manner while projecting a positive, warm demeanor.
Direct customers to appropriate departments or individuals.
Communicate & coordinate problem resolution.
Keep current on product knowledge to be able to answer questions as they arise.
TRAINING:
Contact Center New Hires will pair up with one of the department's trainers to receive hands on training.
Our training program is a mixture of departmental shadows, as well as performing mock exercises that will prepare the New Hire for client inquiries.
Contact Center Members will continually receive coaching and training opportunities throughout their career with the Bank.
SUCCESS:
Many Contact Center Consultants have had great career growth and success.
Many members have used the department as a stepping stone to gather a better understanding of the numerous areas of the bank, prior to advancing into a new role.
WORK ENVIRONMENT:
In both offices in Thomaston and Waterbury, there's a buzz in the room, and it's not just from the phones! All staff members exhibit a positive, energetic attitude which allows them to work together as a team to get the job done.
Our team loves to incorporate fun into the team's daily routines, and we're always looking for more way to do so.
Some things include referral competitions, Contact Center Olympics, Contact Center Bingo, Typing Contests, Contact Center Connect Four, and Team Huddle activities.
E.
O.
E.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Thomaston, CT Thomaston, CT Full-time Full-time $19.
50 - $28.
00 an hour $19.
50 - $28.
00 an hour POSITION:
As an employee of the Contact Center you will:
Answer & greet all incoming bank calls in a professional manner while projecting a positive, warm demeanor.
Direct customers to appropriate departments or individuals.
Communicate & coordinate problem resolution.
Keep current on product knowledge to be able to answer questions as they arise.
TRAINING:
Contact Center New Hires will pair up with one of the department's trainers to receive hands on training.
Our training program is a mixture of departmental shadows, as well as performing mock exercises that will prepare the New Hire for client inquiries.
Contact Center Members will continually receive coaching and training opportunities throughout their career with the Bank.
SUCCESS:
Many Contact Center Consultants have had great career growth and success.
Many members have used the department as a stepping stone to gather a better understanding of the numerous areas of the bank, prior to advancing into a new role.
WORK ENVIRONMENT:
In both offices in Thomaston and Waterbury, there's a buzz in the room, and it's not just from the phones! All staff members exhibit a positive, energetic attitude which allows them to work together as a team to get the job done.
Our team loves to incorporate fun into the team's daily routines, and we're always looking for more way to do so.
Some things include referral competitions, Contact Center Olympics, Contact Center Bingo, Typing Contests, Contact Center Connect Four, and Team Huddle activities.
E.
O.
E.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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