Customer Care Team Representative
4.
3 Thomaston, CT Thomaston, CT Temporary Part-time Seasonal Full-time Temporary Part-time Seasonal Full-time $16 - $18 an hour $16 - $18 an hour Description:
The Customer Care Team Representative is a seasonal position that involves answering the phones and entering customers and services into our online database.
As a Customer Care Team Representative you must be able to provide exceptional customer service and maintain the ability to multitask in a fast paced environment.
You will assist the Coordinators with various duties and projects.
You are expected to be punctual, reliable, willing to learn, maintain a positive attitude, keep up with our fast paced environment, and be dedicated to the goals of our company.
Provides exceptional customer service Handles heavy incoming call volume from Coversafe customers Able to create or update customer profiles in database while on the phone with the customer Able to create service orders and retrieve all pertinent information regarding the scheduled job including payment info Able to explain CoverSafe maintenance plans and hourly rates in a clear and concise manner Able to explain and set up basic system and annual complete system maintenances Able to explain product warranties and CoverSafe labor warranty in a clear and concise manner Makes calls to confirm next day service appointments before end of day Documents customer information accurately and in a timely manner Checks voicemails and assigns messages to the area coordinator as needed Able to take direction and constructive criticism from Customer Care Team Leader Requirements:
Able to multitask and handle heavy incoming call and email volumes Able to answer incoming calls in a professional manner and provide accurate information Able to utilize online database to input pertinent customer and job information Basic knowledge and ability to learn and use Mac computers Basic knowledge of MS Office Suite Demonstrates strong communication skills, both verbal and written Job Types:
Full-time, Part-time, Temporary Pay:
$16.
00 - $18.
00 per hour Expected hours:
20 - 40 per week Requirements:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Thomaston, CT Thomaston, CT Temporary Part-time Seasonal Full-time Temporary Part-time Seasonal Full-time $16 - $18 an hour $16 - $18 an hour Description:
The Customer Care Team Representative is a seasonal position that involves answering the phones and entering customers and services into our online database.
As a Customer Care Team Representative you must be able to provide exceptional customer service and maintain the ability to multitask in a fast paced environment.
You will assist the Coordinators with various duties and projects.
You are expected to be punctual, reliable, willing to learn, maintain a positive attitude, keep up with our fast paced environment, and be dedicated to the goals of our company.
Provides exceptional customer service Handles heavy incoming call volume from Coversafe customers Able to create or update customer profiles in database while on the phone with the customer Able to create service orders and retrieve all pertinent information regarding the scheduled job including payment info Able to explain CoverSafe maintenance plans and hourly rates in a clear and concise manner Able to explain and set up basic system and annual complete system maintenances Able to explain product warranties and CoverSafe labor warranty in a clear and concise manner Makes calls to confirm next day service appointments before end of day Documents customer information accurately and in a timely manner Checks voicemails and assigns messages to the area coordinator as needed Able to take direction and constructive criticism from Customer Care Team Leader Requirements:
Able to multitask and handle heavy incoming call and email volumes Able to answer incoming calls in a professional manner and provide accurate information Able to utilize online database to input pertinent customer and job information Basic knowledge and ability to learn and use Mac computers Basic knowledge of MS Office Suite Demonstrates strong communication skills, both verbal and written Job Types:
Full-time, Part-time, Temporary Pay:
$16.
00 - $18.
00 per hour Expected hours:
20 - 40 per week Requirements:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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