Customer Service Representative (CSR)
Metallon, Inc.
Metallon, Inc.
Thomaston, CT Thomaston, CT Full-time Full-time $20 - $24 an hour $20 - $24 an hour 12 days ago 12 days ago 12 days ago Customer Service Representative Metallon, Inc.
-- Thomaston, CT Industry leader in precision metal stamping and manufacturing located in Thomaston, CT, is seeking a Customer Service Representative to be part of our team! Essential Duties and
Responsibilities:
Accurately process all customer orders received via phone, fax or email through Epicor ERP system Document, research and resolve customer questions, products or shipping on a timely basis Coordinate with other departments to quote lead times and delivery dates for stocked and non-stocked product to end customers Maintain strong positive customer relations Create SOP documentation for internal processes and maintain orderly electronic files accessible to internal staff/auditors Establish positive internal communication with manufacturing, engineering, quality and accounting as needed Qualifications and Requirements:
1 year experience in Customer Service capacity, preferably in a manufacturing environment Working knowledge of ERP operating systems, Epicor experience a plus Must be proficient in Microsoft Office Excellent interpersonal and communication skills Problem solving capabilities and ability to multi-task and prioritize Ability to work well independently as well as in a team Strong attention to detail and analytical skills Ability to establish and maintain solid customer relationships Job Type:
Full-time Job Location:
Thomaston, CT Required education:
High school or equivalent Job Type:
Full-time Pay:
$20.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Metallon, Inc.
Thomaston, CT Thomaston, CT Full-time Full-time $20 - $24 an hour $20 - $24 an hour 12 days ago 12 days ago 12 days ago Customer Service Representative Metallon, Inc.
-- Thomaston, CT Industry leader in precision metal stamping and manufacturing located in Thomaston, CT, is seeking a Customer Service Representative to be part of our team! Essential Duties and
Responsibilities:
Accurately process all customer orders received via phone, fax or email through Epicor ERP system Document, research and resolve customer questions, products or shipping on a timely basis Coordinate with other departments to quote lead times and delivery dates for stocked and non-stocked product to end customers Maintain strong positive customer relations Create SOP documentation for internal processes and maintain orderly electronic files accessible to internal staff/auditors Establish positive internal communication with manufacturing, engineering, quality and accounting as needed Qualifications and Requirements:
1 year experience in Customer Service capacity, preferably in a manufacturing environment Working knowledge of ERP operating systems, Epicor experience a plus Must be proficient in Microsoft Office Excellent interpersonal and communication skills Problem solving capabilities and ability to multi-task and prioritize Ability to work well independently as well as in a team Strong attention to detail and analytical skills Ability to establish and maintain solid customer relationships Job Type:
Full-time Job Location:
Thomaston, CT Required education:
High school or equivalent Job Type:
Full-time Pay:
$20.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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